Acquity BPO Privacy Policy
1. Introduction and Scope
Welcome to Acquity BPO's Privacy Policy. This policy describes how Acquity BPO ("we," "our," or "us"), a US-based company with operational centers in Belize, Guyana, and the Philippines, collects, uses, and protects your personal information when you use our website and services. This policy applies to all users of our website and services, regardless of location.
2. Types of Information Collected
We collect the following types of information:
- Personal Data: This includes your name, email address, phone number, and any other information you provide when contacting us through our website forms or using our services.
- Usage Data: We collect information about how you interact with our website, including IP address, browser type, pages visited, and time spent on the site.
We do not collect sensitive personal information such as health data or financial information.
3. Methods of Data Collection
We collect information through:
- Contact forms on our website
- Cookies and similar tracking technologies
- Web analytics tools
4. Purpose of Data Collection and Use
We collect and use your data to:
- Provide and improve our BPO and Call Center services
- Communicate with you about our services
- Analyze and enhance our website performance
- Comply with legal obligations
5. Data Storage and Security Measures
We store your data securely for 180 days after your last interaction with us. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
6. Third-party Sharing and Disclosure
We may share your information with:
- Service providers who assist us in operating our website and providing our services
- Our operational centers in Belize, Guyana, and the Philippines
- Law enforcement or other authorities if required by applicable law
We do not sell your personal information to third parties.
7. User Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability
To exercise these rights, please contact us using the information provided in Section 11.
8. Cookie Policy
We use cookies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings.
9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
10. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
11. Contact Information for Privacy-related Inquiries
If you have any questions or concerns about this Privacy Policy, please contact us at:
Acquity, LLC
1745 Shea Center Drive, 4th Floor
Highlands Ranch, CO 80129
Email: [email protected]
Additional Considerations
- International Data Transfers: As a US-based company with operational centers in Belize, Guyana, and the Philippines, your data may be transferred between these countries. We ensure appropriate safeguards are in place for these transfers, including compliance with applicable data protection laws.
- Opt-out Mechanisms: For marketing communications, we provide an opt-out option in every marketing email. You can also contact us directly to opt out of marketing communications.
- Applicable Laws: This Privacy Policy is designed to comply with applicable data protection laws, including those of the United States, Belize, Guyana, and the Philippines. We also strive to adhere to international standards such as the GDPR. Users should be aware that local laws in their jurisdiction may differ.
Last Updated: July 15, 2024
